Multi-location operations – why performance and profitability varies from store to store

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Multi-location operations – why performance and profitability varies from store to store

I probably shouldn’t have been thinking about business when I was supposed to be enjoying a meal out with my wife and daughter. We headed down to the closest location of a national italian restaurant chain. Based on previous experiences, it wasn’t my first choice. I should have trusted my gut. The men’s washroom was […]

Finish Strong in 2009 and Set Up for Success in 2010

A new business season is upon us and with it comes some old challenges and some new ones. Here are three action steps to achieve a strong finish in 2009 and set your organization up for a great year in 2010. 1. Get a Recovery and Growth Mindset Now is the time for you and […]

Leaders Don’t Allow Tasks to Take Time Away from People

With business demands and the amount of information increasing, it is tempting for managers to hunker down and spend most of their attention on tasks – dealing with customer/supplier issues, operational issues, answering email, endless meetings and the never ending to-do list. By spending so much time on tasks, the leader tends to spend less […]

Accountability creates results and job satisfaction

Accountability becomes mission-critical in challenging times. We need everyone in our organization to take ownership of results and make things happen. Creating an environment of accountability rests with management. Based on our 22 years of experience in organizational development and leadership training, we have discovered that managers systematically remove accountability. As a result the manager […]

New Audio Program Helps You Get Buy-in to Your Great Ideas

Have you experienced the situation where you think you have been clear in communicating what you want and need, only to be disappointed and frustrated when others do not buy in enthusiastically? Even the most thought-out, logical arguments might create unexpected resistance. That’s exactly why Dr. Peter DeShane and I collaborated to create a brand […]