In the spirit of the Olympic games, it is interesting to think about whether your performance at work would deserve a gold medal and how to achieve greater excellence. 1. Be absolutely clear in your vision and goal – Many of today’s medalists finished out of the medals in previous games. They trained and came […]

While we were in New York City, I attended the National Speakers’ Association Convention. There were 1,800 professional speakers and trainers from 10 different countries. As I sat through the sessions, I was reflecting on some tips for individuals to become better presenters in front of groups – whether you aspire to be a professional […]

We have now visited amusement parks and other sites in Cincinnati Ohio, Williamsburg Virginia, Washington DC, and currently New York City and I want to talk about customer service. If you are in customer service or you manage an organization that deals with customers, here are some ideas to become more customer focused. 1. View […]

It’s summer vacation season and there are still managers and key employees who find it a challenge to take time off – and in many cases can’t take more than one week at a time. Some managers and employees love their work so much that vacation time is more of a chore than a benefit. […]

Managers say that they want employees to be more accountable – what does accountability mean? Accountability is where you are given responsibility for a particular area and you are expected to generate results. It also means that you are prepared to suffer the consequences – good or bad – based on your area or department. […]