In more than 25 years working with organizations, we’ve seen and heard lots of… ahem… questionable behavior. There are three cringeworthy phrases that say a lot about a leader’s attitude towards his or her people and contribute to a lack of engagement. Destructive Phrase Number 1: We Don’t Pay You to Think How insulting is […]
Category: Coaching
Three Leadership Lapses When You’re Too Busy
Slow Down in These Three Areas to Grow Fast Busy clients tell me the same thing, “We are having more ‘good kind’ of problems,” – the kind that come with increased volume, expansion of capacity and new initiatives. As you lay out your ambitious plans for 2016 remember these three specific leadership actions that will […]
Decode the Mysteries of Managing Millennials
Practical Tips for Front Line Leaders to Engage Younger Workers If you believe the statements made by some front line supervisors and managers, you would think that any worker under the age of 25 is determined to do the bare minimum, is unreliable and needs constant coddling. The problem with that thinking and the leadership […]
Give the Freedom to Fix Frustrations
The managers of two different groups I worked with recently both feared that their employees wouldn’t contribute ideas and that the session would be a dud. As it turned out one group identified 36 opportunities for improvement and the other 20 ideas. The opportunities for efficiency and customer impact were very high. The managers were […]
Taking Action to Increase Accountability
Taking Action to Increase Accountability Let’s define accountability as having a sense of ownership over your work and receiving consequences for your actions and behaviors. Those consequences can either be positive (praise, promotion, recognition, compensation, more freedom) or the consequences can be negative (correction, discipline, demotion, less freedom.) Accountability is Mutual, Not One-way Mutual accountability […]