Read, watch, or both: the following is a transcript of the video above. We are going to look at some of the reasons why executive and management messages never seem to make it to the front line employees. It can be frustrating as a manager and executive when the important decisions you make don’t […]
Category: Leadership
Why Safety at Amtrak is a Leadership Problem, Not a Compliance Problem
Amtrak experienced another tragic accident on Sunday that resulted in the death of the train engineer and conductor and injured a reported 116 passengers. While the focus was on the absence of Positive Train Control (PTC) which would potentially have brought the train to a halt without intervention by the crew, the issue might […]
How To Provide More Recognition At Work
Read, watch, or both: the text below is a transcript of the video above. You don’t have to go to many management or leadership classes to learn that more positive feedback is something that all leaders should be using to motivate their team and encourage them to hit even more ambitious goals. But why […]
Balancing an Open Door Policy with Respect for Chain of Command
Read, watch, or both: the text below is a transcript of the video above. We’re going to look at the open door policy, the chain of command, and how you respect that. As a front line leader or a senior manager, you want to encourage people to come and talk to you about a variety […]
What To Do When You Disagree With Management
As a front line supervisor or manager, you might find yourself in this predicament: you’ve been told by the management team to take a certain message down to your team, but you disagree with it. You’re not buying in personally. How can you handle this? Ask for more clarification. Maybe you don’t understand the background […]