Read, watch, or both: the text below is a transcript of the video above. We’re going to look at the open door policy, the chain of command, and how you respect that. As a front line leader or a senior manager, you want to encourage people to come and talk to you about a variety […]
Category: Performance
Tips for Increasing Accountability in Your Team
In order for someone to be accountable, they need to receive the consequences of their actions. The team members need to see a direct link between their behavior and the consequences of those behaviors. Most of the time when we think of consequences, we think of punishment but in reality, consequences can be positive or […]
Three Tips for Creating a Positive Work Environment
What can you do to create a positive work environment for your team? People would prefer to work in a positive environment more than in a negative one. You, as a frontline leader, have a tremendous impact on the attitude of your work group. Even if the overall climate in your organization is negative, it’s […]
New Supervisors: Technically Competent but not Leadership Competent
The vast majority of new front line supervisors are promoted from within based on their technical skills. They quickly learn that it’s the people dynamic that can be the most frustrating and stressful. One study revealed that most leaders are on the job for 13 years before they get access to leadership training. Learning through […]
Dealing with Dominant and Disrespectful Employees
A popular topic in the Front Line Leadership course is dealing with different personality styles. And one thing supervisors say is quite challenging is when one their employees has a dominant, driver personality type. A dominant employee will typically do these things: – Boss around their co-workers. – Tell their supervisor what to do. – […]