Mentoring vs. Coaching

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Mentoring vs. Coaching

Mentoring vs. Coaching

 Contrary to popular belief, there’s a difference between coaching and mentoring. And you, as a front line leader, a supervisor or manager, need to know what it is. What does mentoring look like within an organization? Many organizations want to establish a “mentoring” culture so that employees can ask colleagues who have more experience […]

Handling Turnover and Retention

Handling Turnover and Retention

 Let’s discuss how you, as the front line leader, influence the turnover and retention in your department. Turnover is very expensive for leaders and organizations. You need employees to want to come to your place of business to work. You also need them to stay with you, so you can train them and help […]

Leading With Uncertainty

Leading With Uncertainty

 Read, watch or both: the following is a transcript of the video above. People are more likely to follow a leader who is truthful about their uncertainty than one who makes unrealistic promises. Many leaders think it’s their job to be certain when in reality things are very uncertain. How many changes have you […]

Personalities & Change Resistance

Personalities & Change Resistance

 Read, watch, or both: the following is a transcript of the video above. Many leaders wonder why change initiatives take twice as long as they should. The answer might be simpler than you think. A large part depends on personality styles. Many managers and some supervisors are “drivers” — they have a dominant personality […]

Empower Employee Decision-Making

Empower Employee Decision-Making

 Read, watch, or both: the following is a transcript of the video above. Why is it that employees are so good at delegating up to their boss when really the manager or supervisor should be pushing those decisions down to the front line? Think about the kinds of decisions and problems that you’ve been […]