Why is it that most process improvement initiatives never quite pan out as advertised? Whether it is Lean, Six Sigma, Continuous Improvement, ISO/TS 9000 – the end results often fall far short of the promise and potential. There is a crucial ingredient missing – Leadership. We’ll explore that more below. — Last week we ran […]
Category: Training
How Ego Blocks Engagement
Having just wrapped up two more Front Line Leadership programs, it never ceases to amaze me the amount of potential in the leaders taking the course. One of the requirements of graduation is for each participant to document how they have applied elements of the course and the impact it has on their department. […]
Modelling the McJob: Why Managing Like McDonalds Might Be Good For Employees
Last Wednesday (May 5th) was McHappy Day at McDonalds Canadian operations. It is a big fundraiser for Ronald McDonald Houses across Canada. I had the priviledge of working as a volunteer that day for the fifth time. I’m guessing they took a look at my performance reviews from 1983 when I worked at McDonalds […]
Engage to Change: Leading change requires focus in three areas
Why is it that many change initiatives are more stressful, time consuming and ineffective than they should be? Successful change requires the leader to engage the Head, the Heart and the Feet of employees in order to achieve lasting, significant change. A great book that discusses this topic in an entertaining and informative way is […]
What Employees Wish Santa Would Bring Them For Christmas
Dear Santa, I have been a good employee all year and wish that you could help my manager bring me the following gifts this season. They would help me become happier and more productive next year. Give me the gift of clear expectations – help my manager become more clear in what he or she […]