When asked, the majority of executives, managers and supervisors agree that they frequently make decisions, answer questions and solve problems that should be handled at one or two levels below them. By handling these problems, decisions and questions at the wrong level, the organization is experiencing a kind of waste. Wasted talent, reduced quality and […]
Tag: “accountability”
Misdirected by metrics?
You’ve likely heard the expression, “What get’s measured, gets managed.” And yet, if you pay attention to the wrong metrics or measurements, it can distract both management and employees from desired behaviors. Metrics provide management with the key information needed to make decisions and assess performance in the business. Paying attention to the wrong metrics or […]
Independence Day at Work?
With the July 4th Independence Day in the USA and July 1st Canada Day holidays happening in the next week, let’s see what role independence has on employee motivation. This week we celebrate independence in North America. How much independence is there to celebrate in your workplace? A friend sent me the link […]