As a leader, is it better to be hands on or hands off with your workgroup? As with many leadership questions, there isn’t always a clear answer between one or the other. One of our clients had us develop their front line leaders because their tendency was to grab a wrench and solve all the […]
Tag: “communication”
Avoiding a Culture of Cheating
It’s an unfortunate truth, but some people feel the need to cheat or fudge the results in order to meet the expectations of their leadership team. There have been press stories recently about people who have been less than honest with quality control reports, and you may have seen evidence in your own organization of […]
Combating Entitlement
In this edition of Leader Feeder, let’s look at how you can combat a culture of entitlement. What is entitlement? Entitlement can be defined as thinking you deserve something, without having to actually work for it. Working for something (and achieving it) creates a sense of satisfaction; there’s nothing quite like the feeling of achievement […]
Mentoring vs. Coaching
Contrary to popular belief, there’s a difference between coaching and mentoring. And you, as a front line leader, a supervisor or manager, need to know what it is. What does mentoring look like within an organization? Many organizations want to establish a “mentoring” culture so that employees can ask colleagues who have more experience and […]
Handling Turnover and Retention
Let’s discuss how you, as the front line leader, influence the turnover and retention in your department. Turnover is very expensive for leaders and organizations. You need employees to want to come to your place of business to work. You also need them to stay with you, so you can train them and help them […]