You’ve likely heard the expression, “What get’s measured, gets managed.” And yet, if you pay attention to the wrong metrics or measurements, it can distract both management and employees from desired behaviors. Metrics provide management with the key information needed to make decisions and assess performance in the business. Paying attention to the wrong metrics or […]
Tag: “process improvement”
What about the followers?
Over a coffee with a colleague, she shared with me an interesting trend emerging in followership. For decades, most training and development has been focused on executives, managers and front line supervisors with the justification that improvements made at those higher levels will be reflected in the behavior and results of the staff at the […]
Evolution or Extinction?
During our vacation this summer we spent a few days in Chicago and spent one of our days at The Field Museum. As we walked through a great exhibit on evolution a couple of quotations caught my eye along with a couple of observations of how successful species who are better at adapting to their […]
Leadership – The Missing Ingredient Needed in Process Improvement
Why is it that most process improvement initiatives never quite pan out as advertised? Whether it is Lean, Six Sigma, Continuous Improvement, ISO/TS 9000 – the end results often fall far short of the promise and potential. There is a crucial ingredient missing – Leadership. We’ll explore that more below. — Last week we ran […]