Blog

Everyone has a lot to be thankful for in life, whether things are going well right now or you are facing some personal challenges.Being thankful can help you innoculate yourself from all the negativity that comes with the volatile news – remember that if you just learned that your car or house dropped 40% you […]

High Achievers will often find themselves promoted into leadership positions, in many cases they are fast trackers. In an interesting twist, their need for achievement can be their undoing. Making the transition from individual achiever to exceptional leader requires a new frame where the leader gets more satisfaction achieving results through the work of others […]

In challenging economic times, it is important to mobilize everyone to help boost sales. Here are some thoughts for managers, salespeople and employees on how to generate more business. Managers Look for opportunities to mobilize your staff to create more sales. Customer Service employees can look for new opportunities or upsell and cross sell customers […]

There are a large number of people who are lacking in the self-confidence they need to move forward in their career so we will look at ways to boost your own self-confidence and how to boost the confidence in others. Each of these strategies can be used personally, with employees and even with your kids. […]

Sometimes we have the impression that being an effective leader means that we have to be macho when in fact taking a macho approach can actually hurt results. What Does Macho Mean? The tendency for a manager to think that they must always be tough, push hard for results, be the smartest person in the […]

With national elections in both Canada and the United States, the question on most voters’ minds is, “Who will be the best leader?” Business owners, managers and supervisors can learn from this scrutiny to strengthen their own leadership skills. While leading a department, division or company may not be in the same league as Prime […]

Most companies focus on doing things faster and cheaper than before – are you saying this isn’t the best strategy? Many managers are using the rifle approach – focusing on how to deliver their products and services faster, better and cheaper. This nose to the grindstone approach can be detrimental to the business in the […]

In the spirit of the Olympic games, it is interesting to think about whether your performance at work would deserve a gold medal and how to achieve greater excellence. 1. Be absolutely clear in your vision and goal – Many of today’s medalists finished out of the medals in previous games. They trained and came […]

While we were in New York City, I attended the National Speakers’ Association Convention. There were 1,800 professional speakers and trainers from 10 different countries. As I sat through the sessions, I was reflecting on some tips for individuals to become better presenters in front of groups – whether you aspire to be a professional […]

We have now visited amusement parks and other sites in Cincinnati Ohio, Williamsburg Virginia, Washington DC, and currently New York City and I want to talk about customer service. If you are in customer service or you manage an organization that deals with customers, here are some ideas to become more customer focused. 1. View […]