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Delayed Gratification
A lot of money is made in the “self-help” industry from promising people “quick and easy” ways to achieve success. In fact I challenge you to pick up a business book or “how to” book that doesn’t have the words quick and easy on it. They wouldn’t sell as well with the words “difficult and […]
MoreWhat Employees Wish Santa Would Bring Them For Christmas
Dear Santa, I have been a good employee all year and wish that you could help my manager bring me the following gifts this season. They would help me become happier and more productive next year. Give me the gift of clear expectations – help my manager become more clear in what he or she […]
MoreDon’t Blame the Customer
I had the pleasure of attending a social event connected to a convention I was attending in Calgary. The organizers had planned an entertainment-packed evening at a “cowboy ranch” with gun slinging cowboys, a comedian, a live auction, and for those who were brave enough, a mechanical bull. All the proceeds were to go to […]
MoreLeadership Malpractice
I was teaching a session to front line leaders this past week on how to coach, confront and correct employees when there is a gap between expected behavior and performance and the actual behavior and performance. Understandably, confronting and correcting conversations are not easy on the leader or the employee which can result in procrastination, […]
MoreDetoxing Your Corporate Culture
Over the years I’ve had the pleasure to meet lots of great people who have survived working in a toxic corporate culture. A toxic company culture takes its toll on individuals and bottom line results. Just like with environmental toxins, some work place toxins get to you quickly, others take more time to cause […]
MoreManaging Prima Donnas at Work
Do you have some employees or co-workers who think of themselves as extra special, indispensible and untouchable? Their superior attitude often ticks off the people who work with them. So today we look at the right and wrong way to deal with prima donnas in the workplace. Dealing With Prima Donnas at Work […]
MoreHow to Combat Being a Commodity
Do your customers keep pressuring you to reduce prices by saying that they are getting more favourable terms from your competitor? It is in the buyer’s best interest to convince you that what you provide is a commodity. That way, they transfer more profit margin from your company to their’s. Is what you provide really […]
MoreHow Leadership Impacts Profitability
At a gut level we know that leadership is important and necessary. As I think back over the many bosses I worked for, only a small fraction exhibited good leadership skills. And those good bosses… I still think back fondly on how they helped me along my career path. Even the good ones were far […]
MoreChange Yourself, Change Your Employees
Being the boss isn’t as glamorous as it used to be. For a little extra pay, a little extra flexibility and an elusive sense of control, managers take on the stress of being accountable for the performance of the workgroup and leave behind many of the activities that used to create job satisfaction. One of […]
MoreSales Strategies for a Challenging Marketplace
It’s official, the recession is over! Or is it? While politicians and economists debate when the recession officially ends, those of us in sales still face the daunting task of hitting year end targets with less than 11 weeks to go before we close the books on 2009. What can you are your team do […]
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