It was an exciting week last week – our book Employees Not Doing What You Expect rose to number two on the Globe and Mail Business Bestseller List. Irwin Schinkel and I are putting the finishing touches on our next book Fusion or Fizzle: How Leaders Leverage Training to Ignite Results. — Now that we […]
Category: Coaching
How Ego Blocks Engagement
Having just wrapped up two more Front Line Leadership programs, it never ceases to amaze me the amount of potential in the leaders taking the course. One of the requirements of graduation is for each participant to document how they have applied elements of the course and the impact it has on their department. […]
Raise or Praise?
I was reflecting back on some pre-training interviews with different organizations in the past two weeks. One theme was common – lack of positive feedback. Of all the leadership tools at the manager’s disposal, positive feedback is one of the least expensive and highest payback actions. Instead of focusing so much attention on what […]
Limitations of the Golden Rule
Why aren’t other people be as dedicated and motivated as you are to work hard and get great results? And, if you practice the Golden Rule (Treat others as you would like to be treated), why does that only work with some people and not others? In our recent Front Line Leadership course, when asked […]
No time to lead
Last week I had the opportunity to spend a few hours with a manager in advance of some leadership training that kicks off this week. We were discussing how his management job had changed over the years. More automation, more communication, more regulations and fewer staff on the team to get the work done. […]