It’s not what you say, it’s how you say it. Most leaders underestimate how truly powerful this piece of advice can be. As a front line leader, supervisor or manager, how you say things to your team will impact their motivation, engagement and performance. One of the classic ways leaders mess up the tone […]
Category: Communication
Help Employees Become Process Experts
Many leaders complain about having their team members relying on them to answer every question, troubleshoot every problem and make every decision. They want their employees to think for themselves, do basic troubleshooting and make certain decisions. When questions come up and machines break down, someone needs to come up with a solution. But, […]
Leaders: Hands on, or Hands off?
As a leader, is it better to be hands on or hands off with your workgroup? As with many leadership questions, there isn’t always a clear answer between one or the other. One of our clients had us develop their front line leaders because their tendency was to grab a wrench and solve all […]
Avoiding a Culture of Cheating
It’s an unfortunate truth, but some people feel the need to cheat or fudge the results in order to meet the expectations of their leadership team. There have been press stories recently about people who have been less than honest with quality control reports, and you may have seen evidence in your own organization […]
Combating Entitlement
In this edition of Leader Feeder, let’s look at how you can combat a culture of entitlement. What is entitlement? Entitlement can be defined as thinking you deserve something, without having to actually work for it. Working for something (and achieving it) creates a sense of satisfaction; there’s nothing quite like the feeling of […]