How should you as a leader, deal with worker to worker accusations? What happens when one worker tells you something that another worker might be doing? This can be a touchy situation for many leaders because the informant likely wants you to take action and say something to another worker, however, you may not […]
Category: Conflict
Don’t Let Bad Behavior Slide
How do you correct some of the unacceptable behavior and performance in your team? One of the top topics people look to us to deliver to their front line teams is how to deal with unacceptable behaviors that workers can sometimes give their supervisor. Keep this advice in your tool kit, because you will […]
Cooling Off Heated Conflicts
How do you as a front line leader, cool people down when they’re having an emotional or heated argument? Sometimes front line leaders struggle with knowing how to deal with two employees or team members who are having a heated argument. Being in a hot work environment, where people are working long hours and […]
How Should Leaders Apologize?
How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor or a business executive apologize, […]
Your Leadership Journey
Your leadership journey consists of three phases that you need to know about. Let’s look at the three phases that you go through as a leader. The first phase is called the “new leader phase.” The second phase is “I-got-this” phase. And the third and final phase is called the “leadership legacy” phase. New […]