Let’s discuss how you, as the front line leader, influence the turnover and retention in your department. Turnover is very expensive for leaders and organizations. You need employees to want to come to your place of business to work. You also need them to stay with you, so you can train them and help […]
Category: Performance
Leading With Uncertainty
Read, watch or both: the following is a transcript of the video above. People are more likely to follow a leader who is truthful about their uncertainty than one who makes unrealistic promises. Many leaders think it’s their job to be certain when in reality things are very uncertain. How many changes have you […]
Personalities & Change Resistance
Read, watch, or both: the following is a transcript of the video above. Many leaders wonder why change initiatives take twice as long as they should. The answer might be simpler than you think. A large part depends on personality styles. Many managers and some supervisors are “drivers” — they have a dominant personality […]
Empower Employee Decision-Making
Read, watch, or both: the following is a transcript of the video above. Why is it that employees are so good at delegating up to their boss when really the manager or supervisor should be pushing those decisions down to the front line? Think about the kinds of decisions and problems that you’ve been […]
Accountability: Pitfalls at the Front Line
Read, watch, or both: the following is a transcript of the video above. Accountability means receiving consequences for one’s actions, behaviors, or results. If a team member demonstrates good behaviors and results, front line leaders should offer praise and positive reinforcement. If the results aren’t what they should be, or the pace of work […]