Does your manager give off mixed messages that leave you dazed and confused? In my work with various companies and organizations I have found a big difference from what the boss thinks he or she is saying and what people in the organization are hearing.
So let’s look at some of the hidden messages your boss is communicating, even if it doesn’t match what he or she says, along with some tips on how to clarify the real message.
Pay attention to what your boss does, not necessarily what she says
Actions speak louder than words and although we might like our kids to do what we say and not what we do, the reality is our actions speak loud and clear about what’s important. Watch what your manager pays attention to. Watch what seems to get them stressed.
If you are the manager…
It’s better not to confuse the people who report to you. Be straight about your messaging and be prepared to repeat your message until it is understood. If you are focused on increasing sales – say so; if you are conserving cash flow but willing to spend wisely in some areas, say so; if someone isn’t performing, tell them and lay out the consequences; and if your organization is hurting, tell your employees so they can help you turn it around.
In the same way as we watch managers for clues as to their true intent, managers should observe their employee’s behaviour to see if they are “getting the correct message.”
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